Boca Lovers Beware

This is an e-mail I sent to Schnucks headquarters today:

I wanted to e-mail someone with ties to your corporate office to tell about my latest incident with your Bloomington-Normal Schnucks stores. On 12/18 I shopped the Normal, IL Schnucks location. One of the items I picked-up was a Boca Lasagna entree. Today when I went to make it, I noticed the expiration date on the box was November 11 2008. When I called the Normal store to ask if it was still ok to eat, they transferred me to the dairy dept and I was told it was fine to eat. I then called Boca headquarters and their customer service rep told me it was not ok to eat. I then called back the Normal store and spoke to the manager. He apologized. I asked him if I could get a replacement at the Bloomington store because it is closer to my work and that was what I had intended to eat for lunch that day. He said yes and I went to the other store to get it. I first went to the freezer section to pick it up and was disgusted to see the first 2 Boca lasagnas on the shelf has expired in November 2008 and the one behind that expired in August 2008!! I would hate to go back further as there were more on the shelf. I brought up the boxes and showed the customer service counter manager. He gave me my $4 back. I know that there is not much more he could have done but I think it's disgusting that there is food on your shelves that has expired in August. I hate to think what would have happened it I had eaten this. I don't think it's up to your customers to ensure the food they are purchasing has not expired. Additionally, while I love Boca products and hope you will continue to sell them, if the demand is that low, perhaps you should not carry them if the ones you carry are expired. I do not want to say that I will not shop at Schnucks anymore as that is unrealistic. The Normal store is less than a mile from my house. However, I will be much more cautious when shopping at your stores.

Thank you for your time.